TERMS & CONDITIONS OF SERVICE

  • AUTHORIZATION: By submitting a ride request, you authorize Toronto Airport Limo Taxi Service to charge your provided payment method for use of services. You confirm that you are the cardholder and/or authorized user of the provided credit card. For certain ride requests, the completion of a Credit Card Authorization Form may be required. You are liable for the cost of services and fees, which are detailed in email confirmations to you and in the Terms of Service. You will accrue fees and are subject to legal action for any unpaid costs for which you are liable.
  • BORDER CROSSING: Land crossing-border clients have to fulfill border documentation requirements by their own, Toronto Airport Limo Taxi Service is not responsible in case of Border Service Agency stops for any issue.
  • RATES ADJUSTMENTS Prices are subject to change at any time without further notice. Toronto Airport Limo Taxi Service reserve the rights to change prices or rates without prior notice as a result of increase in fuel/gasoline prices or in the event of change in weather conditions
  • LIVERY SERVICE RADIUS: For hourly bookings, the trip must always end in the municipal area of the pickup location (within 5 to 20 kilometers). Hourly bookings that end outside of the municipal area of the pickup location are subject to Toronto Airport Limo Taxi Service approval and additional fees. An hourly booking always starts at the pickup time confirmed upon booking.
  • LOST & FOUND ITEMS: Toronto Airport Limo Taxi Service is not responsible for any lost item in the vehicle, please make sure to check your items before leaving. If the item is found, it will be delivered (schedule permitting) for a charge, or shipped at customers expense.
  • ALCOHOL AND ILLEGAL SUBSTANCES: There is no smoking or use of any illegal drugs inside our vehicles. If any illegal drugs are used or found in the limousine the contract will terminate immediately and no refund will be issued. There is no alcohol allowed in the limos as per provincial law. It is the client’s responsibility to ensure that there is no alcohol consumed in the vehicle and any fines or charges that might occur because of violations of this rule will be charged to the client
  • MAXIMUM LUGGAGE CAPACITY: The price given in the Booking Confirmation includes the number of pieces of luggage specified on the booking form. Excess luggage, bulky luggage, or any boxes not stated in reservation could lead to corresponding surcharges; the arrangement fee will also be higher, as stated in the Booking Confirmation. Please notify us if you need to upgrade to a larger vehicle in order to avoid major delays, additional charges, & not having a larger vehicle available on the day of service. If you were transported on the first day of service in a vehicle larger than the one reserved, please do not assume that you will be returned in the same size vehicle.
  • DAMAGE REPAIRS, CLEANING AND SANITIZING FEES: In the case a guest leaves any damage, spillage, or becomes sick inside the vehicle, guest shall be responsible for those damages and for a professional cleaning fee if needed in addition to any loss of revenue resulting from the vehicle deemed out of service during recovery period.
  • FOOD POLICY: The consumption of food is discouraged. Any messes from food or beverages, including vomit or urine, the User and/or passengers are liable to pay not only the cost for the cleaning of the vehicle but also compensate the loss of business due to the downtime of the vehicle.
  • ANIMAL/PET POLICY: Toronto Airport Limo Taxi Service reserves the right to refuse the carriage of animals which was/were not agreed to. This also applies to animals which are not contained in a closed and suitable transport box. Any hearing-impaired person, totally or partially visual impaired person or physically disabled person riding in any of our vehicle is permitted to be accompanied by a service animal, without being required to pay an extra charge for the service animal. For passengers with disabilities traveling with a service animal, the animal does not require being transported in a kennel or soft-sided pet container. In the event damage occurs to the vehicle, caused by the animal, damage and/or cleaning fee may be charged.
  • SERVICE DELAY OR TERMINATION: Exceptional situations such as air-traffic controller strikes, extreme weather conditions, unsafe/icy road conditions etc., can be compensated only to a limited extent, meaning that longer waiting periods or last-minute cancellations must be accepted by Users.
  • RESPECTFUL BEHAVIOUR: We expect from our employees and our customers to maintain a respectful behaviour towards each other. Verbal abuse, use of bad language in any form of verbally insulting, any physical violence and any damage to our vehicle will not be tolerated and may result in immediate termination of service without completion with full charge.